The #Kano model is a theory of product development & #customer satisfaction developed in the 1980s #coursera #design http://t.co/PIyq9srHnZ — Martin Vögeli 😍 😎 😏 (@birdy1976) May 7, 2013
birdy1976: Staying Sane in #Academia: strategies I’ve developed for keeping my job from driving me crazy (by John Regehr) http://icio.us/kijexl