The #Kano model is a theory of product development & #customer satisfaction developed in the 1980s #coursera #design http://t.co/PIyq9srHnZ — Martin Vögeli 😍 😎 😏 (@birdy1976) May 7, 2013
birdy1976: Get Satisfaction: a social support application for engaging customers to reduce costs, build buzz & collect feedback http://icio.us/h0baca