http://www.elearningpost.com/archives/006946.asp schrieb / wrote: Article: Using Personas to Create User Documentation: Personas can be used in aiding many domains of design. Here Steve Calde of Cooper Design writes about how technical writers can use personas. Using personas to guide your user-documentation creation-process helps you:

• Determine the primary and secondary audiences for your documents
• Prioritize technical writing tasks by giving you a tool for identifying which aspects of the product are most important to your readers
• Write documentation in a way that helps your users achieve their goals, instead of simply cataloguing all of the product’s features.

http://www.cooper.com/content/insights/newsletters/2004_issue04/Using_personas_to_create_user_docs.asp

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