http://www.elearningpost.com/archives/007104.asp schrieb / wrote: Article: Quality Personas: This article (PDF) describes an extended use of a persona — user behavior: ‚The best personas will also go the extra step to describe key behaviors such as a decision making process, an information browsing approach, or a shopping mode–the drivers that affect how people approach a given solution.‚ http://www.avenuea-razorfish.com/articles/010305_Quality_Personas.pdf

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