A useful concept from the total quality management movement is the "five hows and five whys" #coursera #design #tqm http://t.co/agvH4uDNUA
— Martin Vögeli 😍 😎 😏 (@birdy1976) May 7, 2013
A useful concept from the total quality management movement is the "five hows and five whys" #coursera #design #tqm http://t.co/agvH4uDNUA
— Martin Vögeli 😍 😎 😏 (@birdy1976) May 7, 2013