http://www.elearningpost.com/blog/when_observing_users_is_not_enough_10_guidelines_for_getting_more_out_of_us/ schrieb / wrote: Article: When Observing Users Is Not Enough: 10 Guidelines for Getting More Out of Users‘ Verbal Comments: Nice article to get one’s bearings when preparing for user research engagements: "To help you get more out of users‘ verbal comments, this article will provide ten guidelines and various interviewing techniques I’ve learned from experience. These techniques work best if they are used with genuine empathy for users. If users feel that you are not genuine–even if you are not aware of it or try to hide it–these techniques won’t work. I’ve described most of these techniques within the context of usability testing, but some techniques are also applicable to other user research activities–such as field studies and task analyses–and to stakeholder interviews." http://www.uxmatters.com/MT/archives/000183.php

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