http://www.elearningpost.com/blog/knowledge_lies_in_narrative/ schrieb / wrote: Article: Knowledge Lies in Narrative: Gary Klein on making knowledge visible by using narrative: "It is usually easier to teach people by developing a series of vignettes that bring that tacit knowledge to life for others. That is the point of knowledge management. It is not enough to elicit information, you have to be able to represent it so other people can use it." http://www.fcw.com/article94134-04-20-06-Web&newsletter=yes

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